LOFTYTRIP PVT. LTD. – PRIVACY POLICY

INFORMATION WE COLLECT:
– Full Name
– Mobile Number
– Email Address
– Postal Address
– Travel Preferences
– Number of Travellers
– Passport details (for international travel, where required)
– Government-issued identification details (where required for hotel check-in or travel bookings)
– Company Name and GST Details (for travel agents and corporate clients, where applicable)
– Payment and billing information required for processing bookings
– Communication records through phone calls, WhatsApp, email, website forms, or other customer support channels

HOW WE USE YOUR INFORMATION:
– Process hotel, transport, flight, holiday package, sightseeing, visa assistance, and other travel-related bookings
– Prepare quotations, itineraries, invoices, vouchers, and travel documents
– Communicate booking confirmations, travel updates, cancellations, and important notifications
– Provide customer support before, during, and after your journey
– Improve our products, services, and website experience
– Comply with applicable legal, regulatory, and taxation requirements
– Respond to customer enquiries and service requests

INFORMATION SHARING:
– Hotels and Resorts
– Airlines
– Transport Operators
– Cruise Operators
– Activity Providers
– Destination Management Companies (DMCs)
– Travel Insurance Providers (where applicable)
– Visa Processing Partners (where applicable)
– Travel agents, tour operators, and corporate travel partners (for bookings made through or on behalf of them)
– We share only the information necessary to complete your booking or fulfil legal obligations
– We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes

PAYMENT INFORMATION:
– Payments are processed through secure banking channels or authorised payment service providers
– Loftytrip Pvt. Ltd. does not intentionally store sensitive payment credentials such as complete debit card, credit card, CVV, or internet banking passwords

DATA SECURITY:
– We implement reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or misuse
– No method of electronic transmission or storage can be guaranteed to be completely secure

COOKIES:
– Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyse website traffic, and enhance user experience
– You may disable cookies through your browser settings; however, certain website features may not function properly

MARKETING COMMUNICATIONS:
– With your consent or where otherwise permitted by law, we may send promotional offers, travel updates, holiday packages, newsletters, or seasonal deals through email, SMS, WhatsApp, or other communication channels
– You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided where applicable

DATA RETENTION:
– We retain personal information only for as long as necessary to complete your travel arrangements, provide customer support, maintain business records, meet legal/accounting/taxation/regulatory obligations, and resolve disputes or enforce our agreements

YOUR RIGHTS:
– Subject to applicable law, you may request to access your personal information, correct inaccurate or incomplete information, update your contact details, request deletion of personal information where legally permissible, and withdraw consent for promotional communications
– Certain information may need to be retained where required by law or for legitimate business purposes

THIRD-PARTY WEBSITES:
– Our website may contain links to third-party websites, including hotels, airlines, tourism boards, or payment providers
– Loftytrip Pvt. Ltd. is not responsible for the privacy practices, content, or policies of those external websites

CHILDREN’S PRIVACY:
– Our services are intended for bookings made by adults
– We do not knowingly collect personal information directly from children without the involvement of a parent or legal guardian

CHANGES TO THIS PRIVACY POLICY:
– We reserve the right to update or modify this Privacy Policy at any time
– Any changes will become effective once published on this website
– Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy

CONTACT US:
– If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website
– Loftytrip Pvt. Ltd.